Lux, means the light that illuminates on every muse. Each muse has a story to tell, a dream to discover, or just to live the best version of themselves.
Each custom order is a personalized process that allows both the Designer (Lux) and her customers to embark on a creative journey. We have created guidelines and a templet to make the evolution of your piece graceful, just like you.
We begin by emailing you within 24 hours of your purchase. In the email we ask you your top 3 favorite colors, any themes, fabric or textiles that influence your vision, and lastly any inspiration photos of what you want us to be inspired by as well. The more descriptive you are the more connected we can feel to the kind of person you are.
Many women and men attach their instagram's or blogs for an insight of who they are.
Only after payment or deposit has been made we begin sourcing textiles. We honor the work put into each piece and appreciate everyone who respects that sourcing takes time and energy.
It's impossible to send samples of any fabric choices without initial information provided. (see Step one) We have access to thousands of different fabrics and can obtain whatever your heart desires. We have a good track record that every person has LOVED their fabric options.
Now here comes the fun part! You will receive an email with fabric choices. You will choose your top 3 favorite fabrics. Please choose carefully and ask as many questions as possible to be absolutely sure of your choice.
At luxMuse we design based on the theme, fabric choices provided and ideas shared with us.
If you want a piece to be made exactly how you desire where there is no creative freedom coming from our side. We are sad to inform you that we are probably not a good fit for you. Seamstress's are amazing craftsmen who can create the piece you would like to bring to life. LuxMuse designers love that we can both collaborate on the piece together.
We strive for everyone to be completely happy with their choice but if you choose a fabric and confirm. The decision is on you and it can't be changed once your jacket has been made.
If any changes are made last minute, the following rates will be applied.
- One Fabric change- $100
- Two fabric Changes- $150
-Incorrect measurements $50-$100
These fees cover the payment for our magical seamster! we don't profit from your mistakes but we do go above an beyond to pay the person who is putting together your piece or sourcing new fabrics last minute.
We honor everyone and grateful that you chose us for your custom piece. In the past we have had a couple customers that were far from nice. we have ZERO tolerance for anyone who is rude or demanding. We will refund you your money and ask you kindly to go to someone else. We create with love and expect the same from you! Luckily 99% of the men and women we have worked with have been a dream! Fabric changes happen and we understand. The sooner you communicate your concerns, the less of the chance you will be charged additionally.
If for some reason you change your mind on your order or we choose to not work together but sourcing has occurred. We will only refund 50% of your payment. The other half is not refundable and it's to cover the sourcing time put into gathering photos. Any questions or concerns please email us. If you happen to need the $$ and need a full refund please email us and we are willing to work with you. Thank you!